Sector

Digital Reinvention & AI

A rockstar marketing guru (my wife), having just read a short piece I had written on how the Amazon Digital Ledger (Blockchain) would end life as we know it, recommend that I read The Case for Digital Reinvention by Jacques Bughin, Laura LaBerge, and Anette Mellbye. The report did a great job positioning the winners and losers in the Digital Transformation race.

One of the final conclusions in the McKinsey report focused on the benefits of large organisations acting as fast followers as opposed to becoming agile tech start-ups. I am not sure I agree with this completely, however, to assume some digital transformation is better than none could make sense if you lack the leadership and resources to make meaningful change. That said, I believe the key point was that “companies are not sufficiently bold in the magnitude and scope of their investments”. Their research suggested that the more aggressively a company responds to digitization and disruption, the better the effect on their projected revenue and profit growth. There is, of course, an exception to this, within the ecosystem dimension “an overactive response to new competitors actually lowers projected growth, perhaps because many incumbents lack the assets and capabilities necessary for platform strategies”.

If an organisation has a platform strategy but lacks the fundamental technology building blocks for them to become a fast follower, how can they keep up with the market? Organisations now have a wealth of options to enable them to lead their markets such as; cognitive insights(AI) that are based on deep learning; intelligent bot platforms; and passive technologies such as AI enabled IOT devices.

Conclusion

To drive a post-digital humanistic experience platform in physical stores and spaces, a new kind of technology kit bag and skillset will be required. The AI tools of tomorrow are here today and can deliver actionable insights and delight the consumer with the information and content they wish they knew before they set out shopping.

Love and excitement are feelings and traits of exceptional transactional experiences that can only be brought to life with ultra-intelligent AI enabled business experience platforms. Do you agree? How can an organisation become a true brand with purpose without taking in to account modern day tools?

Would you like to learn more? Please do let me know.

Thank you for taking the time to read, feel free to share, connect, or leave a comment below. 

You may also want to check out my previous posts.

Sector

Digital Reinvention & AI

Must Read

Must Read

March 14, 2025

Retail’s Next Big Shift: How Gen Z Shops & What It Means for Brands

Retail’s Next Big Shift: How Gen Z Shops & What It Means for Brands
January 20, 2025

Retail Economic Insights for 2025: Consumer Resilience and Market Trends

Retail Economic Insights for 2025: Consumer Resilience and Market Trends
Book (1)

The Future of Retail Now

is not just a book about the future of 2030 but a practical guide for taking action today. It explores how the retail sector is being transformed by technological innovations, shifting consumer expectations, and the urgent need for sustainability, providing tools and insights to thrive in a constantly evolving world.

Local

London, UK

Contact us for Retail News updates or Partnership

Sofia@retailnews.ai

Copyright © 2025 Retail News.

Developed by Digital Win

Book

The Future
of Retail Now

is not just a book about the future of 2030 but a practical guide for taking action today. It explores how the retail sector is being transformed by technological innovations, shifting consumer expectations, and the urgent need for sustainability, providing tools and insights to thrive in a constantly evolving world.

Local

London, UK

Social

Linkedin
Instagram
Threads
Youtube
X.com

Contact us for Retail News updates or Partnership

Sofia@retailnews.ai

Copyright © 2025 Retail News.

Listen to
professional
news podcast

Welcome to The Retail Podcast, the must-listen podcast for retail professionals and enthusiasts seeking to unlock the secrets of retail success.