Luxury powerhouse Valentino and intimates giant Victoria’s Secret are blazing trails in global expansion, offering valuable insights for retail executives navigating international markets. A recent interview with Andrea Cappi, Chief eBusiness & Omnichannel Officer at Valentino, and Baptiste Marchis, VP of Digital International at Victoria’s Secret & Co., conducted by Marie Driscoll, Professor at The New School, revealed key strategies driving their success.
Tailoring Experiences to Local Preferences
Both brands emphasize the importance of understanding regional customer differences. Cappi notes, “The customer is extremely different among regions, markets, cities, and channels.” This diversity demands a nuanced approach to merchandising, marketing, and customer engagement across markets.
Victoria’s Secret leverages varied business models – joint ventures, franchises, and company-owned operations – to penetrate key growth markets like China and Europe. Marchis highlights their success in China: “We do an amazing business on marketplaces and TikTok, which account for the majority of sales.”
Omnichannel Integration Boosts Growth
Physical retail remains crucial for both brands’ expansion plans. Victoria’s Secret reports that opening a store in a new market can boost online sales by about 25% in the surrounding area. Valentino is investing heavily in new boutiques while building out e-commerce capabilities for a seamless omnichannel experience.
Strategic Partnerships Accelerate Market Entry
Valentino collaborates with luxury e-tailers like MyTheresa for customer acquisition, while Victoria’s Secret partners with regional players and marketplaces to drive market penetration.
Improving Cross-Border Logistics
Both brands are investing in improved logistics to enhance customer experience. Victoria’s Secret plans to open local distribution centers in Europe, which Marchis describes as “a game changer for delivery times, duty costs, and the ability for customers to return goods.”
Sustainability Takes Center Stage
With increasing focus on sustainability, both brands are prioritizing ESG initiatives. Valentino has implemented a carbon-free project plan and sustainability balance sheet, while Victoria’s Secret is ensuring product compliance with European regulations as it expands in the region.
High-Touch Digital Experiences for Luxury Shoppers
Valentino is experimenting with online personal shopping services for high-net-worth clients. Cappi explains, “We set up an online personal advisor team, trying to get contaminated by the amazing boutique client engagement advisors.”
Social Commerce Drives Chinese Sales
Victoria’s Secret has seen remarkable success with social commerce in China. Marchis reveals, “We’ve had livestreaming events where we’ve moved 100,000 bras in hours,” underscoring the potential of innovative digital sales channels in certain markets.
As luxury and fashion brands expand globally, success hinges on adapting to local preferences, integrating online and offline experiences, and leveraging strategic partnerships. By focusing on these key areas, Valentino and Victoria’s Secret are positioning themselves for significant international growth.
You may also Like: https://retailnews.ai/how-luxury-is-redefining-department-stores/
